Terms & Conditions

WASEY MANUFACTURING LTD – TERMS AND CONDITIONS

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wasey Manufacturing Ltd trading relationship with you in relation to this website. The term ‘Wasey Manufacturing’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office Unit 3, 2 Forrest Way Gatewarth Industrial Estate, Warrington WA5 1DF. Our VAT registration number is 857 8821 70. Our company registration number is 05298125. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Wasey Manufacturing Ltd.’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland, and Wales.

 

Delivery Information:

Parcels over 2kg are sent within the United Kingdom using DHL (formerly UK Mail). Smaller parcels (under 2kg) will be sent via Royal Mail.

Delivery costs will be displayed at the time of checkout.

Delivery Times

For orders received before Mid-day and being sent by DHL, we will endeavour to despatch from our premises within 2 working days.  Please note that this is not a guaranteed service as some orders will take longer.

 

Customer ‘not in to receive goods’ Information

There may be times when you will not be in to receive a parcel. DHL will let you know the progress of the delivery at every step of the way.  DHL will keep customers informed of their parcel’s progress through a series of text and email notifications. 

DELIVERY DUE DATE
  • Specified at the point of despatch an SMS or email notification will be generated on receipt of the manifest data into our operating system.
  • The notification includes the DHL Parcel shipment number and confirms the delivery due date
  • If the customer wishes to take advantage of the Change it options available, they can click on the ‘Rearrange a delivery’ link. This will take the customer to the Tracking section of dhlparcel.co.uk and the shipment number will be pre-populated.
  • All the customer then needs to do is enter their delivery postcode as a data protection check.
ONE HOUR DELIVERY WINDOW
  • Once the driver has loaded the van, a notification containing a one-hour estimated delivery window is sent.
  • The notification will be sent by both SMS and email where the customer has provided both.
  • In this email, there is a link to request a notification when the driver is one stop away.ne Hour Delivery Window
YOU’RE NEXT
  • On the day of delivery, the customer is able to select to receive a You’re next notification when the driver is one stop away, typically 5-15 minutes before their delivery.
  • A request can be made on the tracking section of dhlparcel.co.uk or by following the link in the One hour delivery window notification.
DRIVER DELAYED
  • In the event of our driver being delayed, a notification will be sent to the customer 15 minutes after the close of the delivery window advising that the driver has been delayed.
  • This includes a link to our tracking page so the customer can see the driver’s progress

 

LEFT WITH NEIGHBOUR
  • If you have instructed that parcels can be left with a neighbour, the driver will leave a calling card confirming the house name or number that the parcel has been delivered to.
  • The driver will leave a calling card which contains the neighbour’s house name or number and a shipment number.
  • A notification will also be sent to your customer with the neighbour’s address, shipment number and a link to the tracking section of dhlparcel.co.uk
LEFT IN A SAFE PLACE
  • If you have instructed that the parcel can be left in a safe place, our driver will leave the parcel in an appropriate location if your customer isn’t home.
  • The driver will leave a calling card confirming where the parcel has been left.
  • – A notification will also be sent to your customer with the location of the parcel, shipment number and a link to the Tracking section of dhlparcel.co.uk
DELIVERY EXCEPTION NOTIFICATION
  • If the customer isn’t home and the driver is unable to leave the parcel in a safe place or with a neighbour, the parcel will be returned to the local depot.
  • A calling card will be left which outlines the redelivery options available.
  • A notification will also be sent with a link to the Tracking section of dhlparcel.co.uk
COLLECTION EXCEPTION NOTIFICATION
  • If the sender isn’t about when the DHL driver comes to collect the parcel, a Collection exception notification will be sent.
  • This will inform the sender that no one was home when the collection was made and ask them to arrange another collection on our website
ON WAY TO DHL SERVICEPOINT
  • If the recipient isn’t home, the parcel can be taken to their nearest DHL Parcel UK ServicePoint. The driver will leave a calling card with the shop’s address.
  • A notification will also be sent to the recipient, letting them know that their parcel will be delivered to their local DHL Parcel UK ServicePoint.
  • The first ServicePoint notification is sent by DHL Parcel UK, with all subsequent communications coming from Pass My Parcel.
PARCEL READY FOR COLLECTION
  • Once the parcel has been received at the ServicePoint, Pass My Parcel will send a notification to the customer, informing them that their parcel is ready for collection.
  • This email will contain their pick up code, the address of the ServicePoint, opening times and directions.
  • For clarity, the email is co-branded with the DHL and Pass My Parcel logos
REMINDER TO COLLECT PARCEL
  • If the parcel hasn’t been collected after a couple of days, a reminder email will be sent to your customer.
  • This contains the pick-up code, the address of the ServicePoint, opening times and directions.
  • There’s also a reminder of how many days there are left to collect the parcel.
PARCEL RETURNED TO SENDER
  • The parcel is kept at the ServicePoint for 7 days. After this time, it will be returned to the sender.
  • An email will be sent to the customer, asking them to contact the sender directly to re-arrange delivery.
FINAL REMINDER
  • A final email is sent reminding your customer that the parcel has been returned to the sender.
  • Again, this will ask them to contact the sender directly to re-arrange delivery.

LIVE ONLINE TRACKER

  • With DHL’s live online route tracker, the customer can track the journey of the parcel from the supplier premises right through to the delivery address.
  • Once your customer’s parcel has been loaded by our driver, the tracker shows how many drops the driver has on the route and which drop the driver is at throughout the journey.

RESCHEDULING DELIVERIES

At every point in the journey DHL will provide the customer with options to ensure that they are able to receive their delivery through our Change it options. The options available are configured at account level so you can rest assure that we only offer options that have been pre-agreed.

These options are:

Collect from local DHL Parcel UK ServicePoint

Collect from DHL Parcel UK depot

Leave in a safe place

Leave with a neighbour Change the delivery date

 

Returns & Refunds:

Statutory Right to Cancel (14-Days)

Under ‘distance selling regulations,’ if you are a consumer and you order any item from us, you have the statutory right (within the United Kingdom) to cancel the order and return any goods ordered in exchange for a full refund. This statutory right of cancellation starts on the date that you submit your order and expires on the fourteenth (14th) working day after the day on which you receive the goods (hereinafter the “UK Statutory Right of Cancellation”).

To cancel your order, you should notify us within the 14-day time by, email: info@waseymanufacturing.com or in writing to: Wasey Manufacturing Ltd, Unit 3, Gatewarth Industrial Estate, Warrington WA5 1DF. The amount refunded will be for the cost of goods excluding any outward delivery costs charged as part of the original online transaction. Returned goods should be in a reasonable and resaleable condition, and we recommend that you return items using recorded delivery for postage items or courier for larger items. Customers are duty bound to take reasonable care of the goods until returned to Wasey Manufacturing Ltd. Refunds will be processed within 30 days upon receipt and inspection of goods from the customer.

You are also responsible for the cost of returning items to us, unless the items were incorrectly delivered on our part, or the items received are damaged (Photographic evidence required). In this case Wasey Manufacturing Ltd will arrange for the part/s to be collected or the parts can be returned, and the cost reimbursed subject to prior agreement with Wasey Manufacturing Ltd.

Wasey Manufacturing Ltd – 14 Day Returns Policy

  • If you are not entirely satisfied with your purchase and in addition to your statutory rights, you can send your order back to Wasey Manufacturing Ltd for a refund, excluding any delivery costs incurred during the original transaction (after the initial 14-day period).
  • Wasey Manufacturing Ltd will not be liable for any delivery costs for goods sent back to Wasey Manufacturing Ltd.
  • Wasey Manufacturing Ltd can arrange for collection of unwanted goods but any costs to do this will be offset against any refund. Wasey Manufacturing Ltd and the consumer will agree to this value.
  • Where goods have been wrongly delivered, or were damaged during delivery, Wasey Manufacturing Ltd will refund the price paid by the consumer including outward delivery charges.

Goods should be returned to Wasey Manufacturing Ltd at the following address. If you have any queries about a return, you can contact us at: Wasey Manufacturing Ltd, Unit 3, Gatewarth Industrial Estate, Warrington WA5 1DF or email: info@waseymanufacturing.com

Warranty Information

In addition to your statutory rights, Wasey Manufacturing Ltd offer the following warranties:

Aluminised Mild Steel Parts:

12 months. First purchaser only. Not transferable.

Stainless Steel Parts:

5 Year corrosion warranty. First purchaser only. Not transferable

Bespoke items:

Any item made to the customers drawing or specification does NOT carry any Warranty as these parts have not been tested for specific applications and therefore the life cycle and fitment of these parts is unknown for each application. Where clear evidence of a manufacturing defect can be proved (such as weld defects), Wasey Manufacturing Ltd reserves the right to offer a replacement.